When I hear the term "ESG initiatives," I don't think about a carbon footprint. I think about our long-term impact on our community. Our business is sustainable because we are building a foundation of hope. My approach to "sustainability" is to always put people first, and to measure our success not just in dollars, but in lives.
My approach is to always put people first. We've learned that a business that is built on a foundation of empathy and a commitment to its community is a business that is sustainable. An investment in our team's well-being or a new therapy program is a "sustainable" investment because it has a positive, long-term impact on our community. It makes our mission stronger.
The one metric I find most valuable for evaluating these investments is the long-term sobriety rate of our alumni. This is the ultimate "sustainability" metric for our business. It's a way of proving that our business is having a positive, long-term impact on our community. The numbers tell a story of a person's life that was saved, and that is a metric that is more valuable than any other.
My advice is simple: the most effective way to manage a business is to always put people first. A business that truly wants to be sustainable must be built on a foundation of empathy and a commitment to its community.